Valero Energy Ltd (“Valero” or “we”) is committed to protecting your privacy and take the security of your information very seriously. This statement explains the steps we take to protect your personal data when you visit this Web site. We have strict security measures to protect your personal data. This includes robust security procedures. Valero are a data controller and process limited personal data in accordance with this policy.

If you have any concerns or would like to contact us about any aspect of this policy, please get in touch through the contact details at the bottom of this statement.

Data collection

Data collected directly from visitors. In most instances, you can visit our Web site without providing any personal data. However, on some pages, we may ask you for personal data, like contact details, to provide a service or carry out a transaction requested by you. In this case you will be provided with further terms and conditions, specific to the transaction, about how we will use your personal data.

Data collected automatically. We collect certain data about all visitors to our Web sites, including what pages they view, the number of bytes transferred, the links they click, and other actions taken within our Web sites. We may also use this information to improve our security measures. We also collect certain standard information that your browser sends to every Web site you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the Web site from which you linked to our site. We do not link these data to your identity.

Our use of your personal data

We will use your personal data only for the purposes set forth below.

Data collected automatically. We use your personal data to facilitate the use of the Web site. In order to offer you a more consistent experience in interacting with Valero Energy Ltd, information collected by our Web site may be combined with information we collect by other means.

Web site improvement. We may use your data to improve our Web site (including our security measures) and related products or services, or to make our Web site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our Web site to your particular preference or interests.

We carry out this processing for our own legitimate business interests, please rest assured that our processing will not impact your privacy.

Our use of cookies and web beacons

Cookies are small files that Web sites save to your hard disk or to your browser’s memory. Our Web site may use them to track the number of times you have visited the Web site, to track the number of visitors to the Web site, to determine and analyze visitors’ use of our Web sites, to store data that you provide such as your preferences and e-mail address, and to store technical information related to your interactions with our Web site. We may also use session cookies (which are deleted when you close your browser) to store your user ID, to facilitate your movement around our Web site (particularly in connection with information searches and order placement) and other information useful in administering the session.

Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose not to accept cookies, you may not be able to experience all of the features of our Web site. Internet browsers also enable you to delete existing cookies, although this means that your existing settings (including stored user IDs and other preferences will be lost.

This site also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon (including whether the recipient clicked on a link in the email or forwarded the email to another person).

Disclosure of your personal data

Except as described below, personal data that you provide to Valero Energy Ltd via this Web site will not be shared outside of Valero Energy Ltd, its subsidiaries and affiliates, and its joint ventures.

Disclosure to service providers. Valero Energy Ltd contracts with other companies to provide services on our behalf, such as hosting Web sites, sending out information, processing transactions, and analyzing our Web sites. We provide these companies with only those elements of your personal data they need to deliver those services. These companies and their employees are prohibited from using those personal data for any other purposes.

Disclosures in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons Valero Energy Ltd decides to sell, buy, merge or otherwise reorganize particular businesses. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or receiving it from sellers. It is Valero Energy Ltd’s practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons. We may disclose personal data if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

Security and Retention

Valero Energy Ltd is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems with limited access that are located in facilities to which access is limited. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine. When you place an order with us, view account information, or provide financial information, we protect the transmission of such data using Secure Socket Layer (SSL) encryption.

Reviewing your personal data and other rights

In some cases, you can review and correct personal data provided through the Web site by going to the page on which you provided the data. You can always make a request to review and correct your personal data collected via the Web site by sending an e-mail to We may take steps to verify your identity before providing you access to your personal data. You can help us to keep your data accurate by notifying us of any change to your mailing address, phone number, or e-mail address.

You may also have rights to restrict some of the processing we have described above.

International transfers of personal data

Personal data collected on our Web site may be stored and processed in the United States or any other country in which Valero Energy Ltd or its subsidiaries, affiliates, or joint ventures maintain facilities (some of which do not have the same laws in place to protect data).In these cases, we will take steps to protect your data, which include technical, physical and organisational security controls where international transfers are involved.

Links to other Web sites

Our Web site may contain links to other sites, including those of other companies, professional and government organizations, and publications. While we try to link only to Web sites that share our high standards and respect for privacy, we do not control and are not responsible for the content, security, or privacy practices employed by other Web sites. You should review the privacy statements of those Web sites to determine how they protect and use your personal data.


This site is a general audience site, although it contains information that may be of interest to children. However, Valero Energy Ltd does not seek through this site to gather personal data from or about persons 16 years or younger.

Questions about our privacy practices

If you have questions regarding this privacy statement, our handling of your personal data or if you wish to complain, please contact us at, or by mail at

Valero Energy Ltd
27th Floor,
1 Canada Square,
Canary Wharf,
E14 5AA

You are also able to complain to the Supervisory Authority whose details can be found here

Changes to this privacy statement

Valero Energy Ltd may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the bottom of the privacy statement. We will obtain consent for any updates to this privacy statement that materially expand the sharing or use of your personal data in ways not disclosed in this privacy statement at the time of collection.

Company Information

Valero Energy Ltd is a limited company registered in England and Wales.

Registration Number: 8566216.

Registered Office: 27th Floor, 1 Canada Square, Canary Wharf, London, E14 5AA, England.

VAT number: GB238924044

Last updated: December 2020.