Please read these terms carefully before registering for the Texaco Star Rewards scheme (the “Scheme”) or using a physical Texaco Star Rewards card, a Texaco Star Rewards contactless key fob, or the digital Texaco Star Rewards card (the “Digital Card”) available using the Texaco mobile app (the “App”). They tell you who we are, how you can collect and redeem Star Rewards points (“Points”), how you and we may change these Terms or end your participation in the Scheme, what to do if there is a problem and other important information. If you do not accept any of these Terms, you should not register for the Scheme or use a physical or digital card as referred to above.
Valero Energy Ltd (also referred to as “Valero”, “we” or “us” or “our” in these terms and conditions), is the operator and promotor of the Scheme. We are a limited company registered in England and Wales under company number 8566216. We have our registered office at 27th Floor, 1 Canada Square, Canary Wharf, London, E14 5AA. Our company number is 08566216 and our VAT number is GB238924044.
You can contact us using any of the following contact details:
Post: Freepost RTJL-BSGK-TCTJ, Star Rewards, PO Box 33, Ross on Wye, HR9 9WA
Phone: 0800 234 6336. Calls from landlines are free. Calls made from mobile phones may be charged – check with your mobile service provider.
Through the App, by selecting Account/Support/Contact Us
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us.
These terms and conditions
These are the terms and conditions on which we make the Scheme available (the “Scheme Terms”). They govern your use of any physical Star Rewards card, the Star Rewards contactless key fob, and the digital Star Rewards card (the “Digital Card”) available using the App. They also apply to the use of a Texaco Business Card to claim Star Rewards Points, although the separate terms for Texaco Business Cards continue to apply (see https://www.texacothebusiness.com/terms-and-conditions-the-business-application-mar-2018.pdf). These Scheme Terms also apply to the use of a Card before registration (see paragraph 19 below). By using a Card you are deemed to have accepted these terms.
When these Scheme Terms refer to the “Card”, that means a physical Star Rewards card, a Star Rewards contactless key fobs, a Texaco Business Card or a Digital Card.
The Scheme is only open to UK residents aged 17 or over.
You can register for the Scheme by phoning us or by completing the registration process using the Website or the App. Our phone number is at paragraph 3. It is important that the contact details you give us when you register are accurate, and you must let us know if your contact details change, using the App, the Website, or any of the contact details at paragraph 3 above. If you do not let us know about any changes, we are not responsible for any loss or damage you may suffer if we are unable to contact you. We are under no obligation to accept any application to register for the Scheme.
If we accept your application to register for the Scheme, a Star Rewards account (“Account”) will be activated for you. Details of Points you earn and redeem will be recorded in your Account. In these Scheme Terms, “Member” means any person for whom we have activated an Account which is linked to their Card, after acceptance of their Registration Form or request to register with the Scheme via telephone.
To earn and redeem Points, you will need to present a Card. The Digital Card is included in the App. If you download the App, you can open the Digital Card on your phone or other device and present the device. If you would rather use a physical card or contactless key fob, you can obtain these (subject to availability) from participating Texaco service stations, or request them via the Website or the App or by phone. Physical cards and contactless key fobs remain our property and must be returned to us on request, or destroyed, when no longer required, or when you leave the Scheme.
You may request additional Cards for use in relation to your Account by other individuals (“Additional Cardholders”) via the Website or the App or by phone. We reserve the right not to issue additional Cards. Points earned by Additional Cardholders are credited to the Account to which their Card is linked. You must ensure that Additional Cardholders are notified of and comply with these Scheme Terms. You are responsible for any use Additional Cardholders make of the additional Cards, including for their redemption of Points.
You must keep physical Star Rewards cards, Star Rewards contactless key fobs and Texaco Business Cards secure, and keep login details for the Website and the App secret, and make sure your Additional Cardholders do too. If a physical Star Rewards card, a Star Rewards contactless key fob or a Texaco Business Card is lost or stolen, or login details for the Website or the App are disclosed, you must let us know as soon as possible, so that we can cancel the Card. We are not responsible for any use made of a Card that has been lost or stolen, or the login details for which have been disclosed, up to the time when you have told us about the loss, theft or disclosure and we have had a reasonable opportunity to cancel the Card. We are also not responsible for any use of a Card by someone else if you or your Additional Cardholders let them use your Card.
The Card is not a charge card, cheque guarantee card, credit or debit card.
Where a Member is also a member of the Texaco Business Card scheme, Points will automatically be credited to their Account when Qualifying Purchases are made with the Texaco Business Card to which the Account is linked.
Points are awarded for Qualifying Purchases. “Qualifying Purchases” are purchases of unleaded and diesel fuel from participating Texaco service stations in the UK, except for purchases using the Texaco Fastfuel card or bunkering cards such as Key Fuels and ReD. Points cannot be awarded, and Cards should not be presented, for any other purchases. Sales assistants at Texaco service stations may refuse to accept a Card which is not being used in accordance with these Scheme Terms.
Points are awarded on every litre of unleaded and diesel fuel (but not on part-litres) purchased by anyone presenting a Card in compliance with these Scheme Terms at the time of purchase, or when they pay using a Texaco Business Card, at the minimum rate specified on the Website and the App. We may change the minimum rate at any time, but we will give as much notice as possible before we do.
We, or selected Texaco service stations, may at any time undertake promotions where bonus Points are awarded or Points may be awarded at an increased rate (e.g. double Point promotions, or promotions where bonus Points may be awarded without making Qualifying Purchases such as upon registration or other circumstances as notified at the relevant time). These promotions may be generally available, or may only be available to specific Members, on specific purchases, in specific Texaco service stations or regions, or at specific times. Full details of and terms for promotions including confirmation of the closing date will be published at the relevant time.
If you have a Physical Card, you can use it to collect Points before registering for the Scheme. However, to redeem Points, you must be registered.
To collect Points using a physical Star Rewards card or a Texaco Business Card, you must hand it to the sales assistant at the till before each Qualifying Purchase begins.
To collect Points using a Star Rewards key fob or Digital Card, you must indicate this to the sales assistant before the Qualifying Purchase begins, and tap the Star Rewards key fob or your phone or other device with the Digital Card open on the “contactless” logo of the PIN pad at the till during the transaction.
If you or an Additional Cardholder do not have your Card with you at the time of making a Qualifying Purchase, or if the Card or the Texaco service station’s Card acceptance device is not functioning at that time, you or the Additional Cardholder can submit a receipt or other proof of a Qualifying Purchase to us by post or email using the contact details at paragraph 3 above. Provided we receive the receipt or other proof of purchase within three months of the Qualifying Purchase, we will credit your Account with the Points applicable to that Qualifying Purchase. We are not responsible for any delays or failures of post or email communications unless they are caused by our fault.
We will contact you in writing from time to time in relation to the Scheme including with statements of Points balances. In addition, your Points balance will usually be stated on till receipts for Qualifying Purchases, and is available by accessing your Account details on the Website and the App.
If you have a Physical Card, you can use it to collect Points before registering for the Scheme. However, to use a Digital Card or redeem Points, you must be registered. See the section headed “Eligibility and registration for the Scheme” above.
You can redeem Points in exchange for rewards of the type and at the rate shown on the Website and the App. To bring you a varied and exciting range of rewards, the rewards available and the number of Points required to make a redemption may change at any time. Full details of rewards available at any time are set out on the Website and in the App.
Points which are credited to an Account can only be redeemed by the Member, and not by Additional Cardholders or anyone else. Points may be redeemed in-store, via the Website, the App, or by telephone, e-mail, or post, using the contact details at paragraph 3 above. We are not responsible for any delays or failures of post or email communications unless they are caused by our fault.
Points can be used to purchase fuel from participating Texaco service stations in the UK. The rate at which Points can be redeemed for fuel at any time is available on the Website and the App, or from Texaco service stations.
Other rewards, such as shopping vouchers, may be subject to third party suppliers’ terms and conditions. We use reasonable skill and care in selecting third party suppliers of rewards, but, provided we have used reasonable care and skill, we are not responsible for the third party supplier or their terms and conditions. You will be asked to accept third party suppliers’ terms and conditions when you redeem Points for rewards they supply. We recommend that you read their terms and conditions carefully before redeeming.
Rewards are subject to availability. Should any reward become unavailable owing to a high level of demand or for any reason outside of our reasonable control, we may withdraw it at any time.
Points can only be exchanged for the rewards listed on the Website and App. Points cannot be exchanged for cash.
If the reward you select is a voucher requiring physical delivery, we will deliver it to you as soon as reasonably possible and in any event within 30 days after the day on which you redeem your Points. If you do not receive your physical voucher within 30 days, please contact us through the App or the Website, or using any of the contact details at paragraph 3 above, within three months of the date you redeemed the Points. If the reason for the non-delivery is because you gave us incorrect contact information, or some other reason within your control, we reserve the right not to reissue the reward.
We may apply reasonable restrictions, conditions or further requirements to the award and redemption of Points. This may apply to Members generally, to specific categories of Member, or to you specifically.
We may check your Account at any time to verify transactions and Account details. You will be able to collect Points while we are checking it, but you will not be able to redeem Points. We will do our best to minimise the amount of time spent checking your Account.
If we reasonably believe that Points credited to an Account have been improperly obtained, including Points obtained by way of fraud or any breach of these Scheme Terms, or Points awarded in relation to purchases which were not properly paid for or subsequently cancelled, we may ask you for more information. If we conclude that Points were improperly obtained, we may deduct them from your Points balance, refuse redemption of them, and/or cancel your Account and any or all of your Cards, including Additional Cardholders’ Cards.
We may also cancel any Card or terminate your Account for any of the following reasons: (i) if we are required to do so for legal or regulatory reasons; (ii) if we reasonably believe that you or any of your Additional Cardholders have misused or attempted to misuse a Card, or acted dishonestly in relation to the Scheme; (iii) if you or any of your Additional Cardholders have breached these terms and conditions (including before registration) in a serious way; (iv) if you breach the App Terms; or (v) any other reasonable reason. If we terminate your Account for any of these reasons you will not be able to obtain or redeem Points. We will give you as much notice as we reasonably can before cancelling a Card or terminating your Account for these reasons, and, if the reason for the termination is something you have done which can be put right, give you a reasonable opportunity to do so, but we may not be able to give any notice.
In these Scheme Terms, references to dishonesty, misuse or attempted misuse include providing us with false or misleading information about yourself or any Additional Cardholder, claiming Points for Qualifying Purchases which are not your or your Additional Cardholders’ purchases, or asking staff at Texaco service stations to credit the Member’s Account with Points which have not been acquired in accordance with these Scheme Terms.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Scheme Terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if either it is obvious that it will happen or if, at the time you accepted these Scheme Terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
We are not liable for business losses. The Scheme is for domestic and private use. If you use the Scheme for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Check that the Scheme is suitable for you. The Scheme has not been developed to meet your individual requirements. Please check that the Scheme (as described on the Website and the App, and in our other marketing relating to the Scheme) meets your requirements.
We are not responsible for events outside our control. If our provision of the Scheme is delayed or disrupted by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays or disruption caused by the event.
Termination of Scheme membership
If neither you nor any of your Additional Cardholders make any Qualifying Purchases for any continuous twelve-month period following registration, your Account will be closed and any Points balance lost. In advance of this date, we may (but are not obliged to) contact you to let you know and to notify you that we may close your Account.
You may close your Account at any time by informing us by post or email using the contact details at paragraph 3. You should redeem as many Points as you can before doing so, as you will no longer be able to use a Card or to obtain and redeem Points on your Account once it has been closed. Any Additional Cardholders’ Cards linked to your Account will also be cancelled when your Account is closed.
Termination of Scheme
We may terminate the Scheme at any time. We will give you a minimum of eight weeks’ notice before ending the Scheme. This notice will be communicated via promotional material at participating Texaco service stations, the Website and the App, and by email. You will have until the end of the period of 28 days after the end of the eight-week notice period to redeem your Points.
Changes to the Scheme and/or the Scheme Terms
We may change the Scheme and/or these Scheme Terms: (i) to introduce new rewards, withdraw rewards, change what constitutes a Qualifying Purchase or to implement other changes to the Scheme; (ii) for legal, business, policy or regulatory reasons; or (iii) for any other reasonable purpose.
We will give you as much notice as we reasonably can of material changes to the Scheme and/or these Scheme Terms, by posting them on the Website and the App and by notifying you by email or SMS. If you do not accept the changes, you may stop using your Cards and/or close your Account. If you continue to participate in the Scheme, including by collecting and/or redeeming Points, after changes to the Scheme and/or these Scheme Terms have taken effect, you will be deemed to have accepted the changes. The most up to date Scheme Terms are displayed on the Website and the App.
We do our best to make sure that you can collect and redeem Points at any time, but there will inevitably be times when the Website, the App and/or the card readers at Texaco service stations are not available, including as set out at paragraph 22 above. We try to keep these times to a minimum, but we cannot guarantee that the collection and redemption of Points will be available to the Member at all times.
Other important terms
We may transfer our rights and obligations under these Scheme Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights.
You may only transfer your rights or your obligations under these Scheme Terms to another person if we agree in writing.
These Scheme Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these Scheme Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these Scheme Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Scheme Terms, or if we delay in taking steps against you in respect of your breaking these Scheme Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Scheme Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
The Points of a deceased Member can be transferred to beneficiaries under their estate if written evidence of death with the membership details of the deceased Member is sent to us at the address below.
TEXACO, STAR REWARDS and the STAR T logo are registered trademarks owned by Chevron Intellectual Property LLC and are used with permission.