FAQs

With Star Rewards you’ll Save 1p for every litre of fuel purchased.+ The value of one of our Points is pretty impressive. Buy 1 litre of fuel and get 1 Point (worth 1p). Spend 500 Points in-store, get £5 off your fuel transaction.

+1 Point awarded per qualifying litre of fuel purchased. Requires minimum 500 Points before redemption (250 for charities). 500 Points (worth £5) can be spent on fuel, shop products or car wash at participating Texaco service stations or redeemed for a £5 reward. View terms and conditions at https://starrewards.valero.com/terms-and-conditions/

To create a new Star Rewards account and register your Star Rewards card/key fob click here

To add a card/key fob to an existing Star Rewards account click here

By Phone: Star Rewards Helpline – 0800 234 6336 or by Post:

Star Rewards,
PO Box 33,
ROSS ON WYE,
HR9 9WA

The Texaco app can be downloaded here

Google Wallet is required
to use the digital
Star Rewards card

You can check your Points balance here. It can take 2/3 days for a transaction to show on your account.

You can add a new unregistered card/key fob here or alternatively call us on 0800 234 6336.

Keep hold of your receipt and contact us so we can add any missing Points to your account.

You can find out more information here.

When you have filled up, tell the cashier that you have a Star Rewards card on your phone. Then, tap your phone on the Pin Pad when prompted, in most instances, the phone will automatically open your Star Rewards contactless card and the Points will be awarded to your account. You can also open your contactless Star Rewards card by pressing the card button on the app or by accessing the card directly in your Apple Wallet or Google Wallet.

You can spend Points in-store on fuel or redeem Points for a Love2shop Reward code here providing you have over 500 Points.

Follow these steps to spend your Points in-store when you have over 500 Points.

Step 1: Tell the cashier you want to spend your Points.

Step 2: Tap your digital card on the pin pad.

Step 3: Enter the value you want to spend (in £5/£10 multiples).

Step 4: Pay any remaining balance.

You can cancel your Star Rewards account and remove your data. Whilst we’ll be sorry to see you go, the process is simple. Please note that for security reasons you will be asked to verify your identity before you can start the account deletion process. Once verified, please check the details to confirm it’s your account, then click “Disable my account”. Once disabled, it may take up to 30 days for us to fully remove your data and delete your account.

https://starrewards.valero.com/profile/

500 Points can be spent in-store for £5 off your fuel transaction. 500 Points can also be redeemed for a £5 Love2shop Reward Code. 250 Points can be redeemed for a £5 donation to our chosen charities.

We’ve made it even easier to spend Points on fuel! There is no need to redeem Points for a Texaco voucher – just spend Points directly in-store to get money off fuel.+

+1 Point awarded per qualifying litre of fuel purchased. Requires minimum 500 Points before redemption (250 for charities). 500 Points (worth £5) can be spent on fuel, shop products or car wash at participating Texaco service stations or redeemed for a £5 reward. View terms and conditions at https://starrewards.valero.com/terms-and-conditions/

We’ve made it even easier to spend Points on fuel! There is no need to redeem Points for a Texaco voucher – just spend Points directly in-store to get money off fuel.+ If you had any unused valid digital Texaco vouchers, they have been credited back into Points at the same value they were redeemed at.

+1 Point awarded per qualifying litre of fuel purchased. Requires minimum 500 Points before redemption (250 for charities). 500 Points (worth £5) can be spent on fuel, shop products or car wash at participating Texaco service stations or redeemed for a £5 reward. View terms and conditions at https://starrewards.valero.com/terms-and-conditions/

You can spend your Points in-store on fuel and shop goods. Alternatively, Love2shop Reward Codes are available which can be redeemed for e-codes and gift cards for many high-street brands. You can also donate Points to The Trussell Trust, Age UK, FareShare, The East End Community Foundation and Action for Children and we’ll match your donation.

Within 30 days but you will usually receive your vouchers 10-14 days of placing your order.

Once you have redeemed Points for a Love2shop reward code, you will find them in the vouchers section of the app. Your code can be redeemed at:

www.love2shoprewards.co.uk

Simply click on the link in the voucher to exchange your Reward Code for dozens of gift choices.

If you have any queries about your order, you can email help@love2shop.co.uk quoting your Reward Code.

If you placed your order over 30 days ago, please call us on 0800 234 6336. Vouchers can take up to 30 days to arrive.

You can add a new unregistered card/key fob here or alternatively call us on 0800 234 6336.

Keep hold of your receipt and contact us so we can add any missing Points to your account.

You can check your redemption history here.

You can add a new digital Star Rewards card to your phone’s wallet by selecting, Account > My Cards > Card Information and tapping the link to add a new digital Star Rewards card to your wallet.

Download the Texaco app and log in using your Star Rewards account details to get a digital card.

Alternatively, you can pick up a new Star Rewards key fob at your local Texaco and register it here.

By Phone: 0800 234 6336 (8:30am – 5:30pm Monday – Friday)

Email: starrewards@clientmail.eu.com

500 Points (worth £5) can be spent in-store on fuel or shop goods or redeemed for a £5 reward. 250 Points can be redeemed for a £5 donation to charity.

To earn Points for referring someone to Star Rewards, go to the Refer a Friend page in the Account section.

You’ll see the text “Invite a friend & both earn 150 Bonus Points”.

Click on the “Invite a Friend” button and enter your friend’s email address in your email software. Alternatively, give your friend the referral code under the button and ask them to use that code when they register via the app, in the “Referral” field.

Once the referred person successfully enrols in the program with that referral code, 150 Points will be added to your account subject to the conditions below. The referred person will also receive 150 Points after making their first qualifying purchase. Remember, you can earn up to 1,500 Points in a calendar month through referring members who enrol.

Conditions: Referral bonus Points will only be given as a result of an existing Star Rewards member recruiting a new member who successfully enrols in the Star Rewards program using a valid referral code.

Bonus Points are given once the new member uses a Star Rewards card or key fob associated with their account to make a qualifying purchase at a Texaco service station.

A Star Rewards member can be awarded bonus Points for referrals for a maximum of 10 new members each calendar month.

To see details of the Points you’ve earned and your transaction history click here.

You can reset your password by clicking ‘Forgotten password’ here.

To see details of the Points you’ve earned and your transaction history click here.